Information overload Archives - Situational Awareness Matters!™

Unmanned and Remote Emergency Services – The Ron Warren Interview – 391

Leave a Comment / Accountability, Automation, Command Location, Command Presence, Command Support, Communications, Crew Resource Management, Decision Making, Equipment, Expectations, Explicit Knowledge, Firefighter Situational Awareness, Information overload, Leadership, Mindfulness, Mission, Personnel location, Progress Reports, Risk, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Teamwork, Technology, Training, Weather, Workload Management / By Rich Gasaway

While presenting a situational awareness program for the Fireman’s Association of Tioga County, Pennsylvania, one of the participants was Ron Warren. Ron is the founder and Department Chief of North Central PA Unmanned Emergency Services. He is a full-time state law enforcement officer and a veteran of the US Army, where he served two …

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Active Shooter Part 2 – Advice for Fire and EMS

Leave a Comment / Accountability, Article, Attitude, Building Construction, Communications, Competency, Complacency, Decision Making, Emotions, Excited, Expectations, Experience, Fear, Human Behavior, Human Error, Human Factors, Information overload, Intuition, Judgment, Leadership, Mental Models, Mindfulness, Muscle Memory, Neuroscience, Personnel location, Pressure, Risk, Risk Assessment, Risk Management, Safety, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Teamwork, Training, Vigilance / By Rich Gasaway

When I was in the police academy and went through Active Shooter training it was designed solely for police officers. There was never a mention of EMS or fire department response and how they could assist in these situations. It took approximately 8 years into my career until I went to a training that …

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Active Shooter Part 1 – Advice for Law Enforcement

1 Comment / Accountability, Article, Attitude, Building Construction, Communications, Competency, Complacency, Decision Making, Emotions, Excited, Expectations, Experience, Fear, Human Behavior, Human Error, Human Factors, Information overload, Intuition, Judgment, Leadership, Mental Models, Mindfulness, Muscle Memory, Neuroscience, Personnel location, Pressure, Risk, Risk Assessment, Risk Management, Safety, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Teamwork, Training, Vigilance / By Rich Gasaway

My students often ask me: “Mr. Moldenhauer, what’s the worst call cops could ever go on?” My response is always the same, an active shooter call. I have had my share of terrible calls in my career that will stay with me forever (i.e. suicides, child deaths, and fatal car accidents just to name …

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Hands-Free Driving Laws are a Bad Idea

Leave a Comment / Article, Attention Management, Cognitive Memory, Confusion, Decision Making, Firefighter Situational Awareness, Human Behavior, Human Error, Human Factors, Information overload, Lost Focus, Mindfulness, Multitasking, Neuroscience, Overload, Perception, Preoccupation, Risk, Safety, Selective Listening, Situational awareness / By Rich Gasaway

Before you get too upset and refuse to read this article, I’ll ask you to give me just two minutes to explain the situational awareness lesson behind this statement. The first premise is: We must acknowledge (and accept) that it is easy for drivers to get distracted and have their situational awareness impacted while talking …

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Twelve tips to improve situational awareness – SAM 383

Leave a Comment / Accountability, Attitude, Auditory exclusion, Close Call, Cognitive Memory, Command Support, Communications, Decision Making, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Information overload, Interruptions, Line of Duty Death, Long-Term Memory, Mindfulness, Miscommunications, Mission, Mission Myopia, Multitasking, Overload, Progress Reports, Radios, Repetition, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Short Term Memory, Situational awareness, Size Up, Staffing, Task Fixation, Task Saturation, Teamwork, Vigilance / By Rich Gasaway

In this episode, a special guest (Santa) presents twelve tips to improve situational awareness while working in high-risk, high consequence environments. Merry Christmas everyone! I know everyone’s feeling particularly festive this time of year and ole Santa is feeling the situational awareness love. Surely, you’ve heard of the “Twelve Days of Christmas.” – You know …

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Short-Term Memory – SAM 367

Leave a Comment / Checklists, Confusion, Decision Making, Defiance, Expectations, Firefighter Situational Awareness, Frustration, Human Behavior, Human Error, Human Factors, Information overload, Judgment, Mindfulness, Multitasking, Neuroscience, Overload, Overwhelm, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Short Term Memory, Simulation, Situational awareness, Size Up, Task Fixation, Task Saturation, Vigilance, Workload Management, Worksheets / By Rich Gasaway

In this episode, we preview the short-term memory chapter from the book, How Smart Workers Use Situational Awareness to Improve Safety. Short-term memory can create a formidable challenge to situational awareness. Long-term memory is huge, some might argue it’s limitless. Short-term memory, not so much. The capacity of the average person’s short-term memory is about …

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19 Ways Communications can Impact SA – SAM 359

Leave a Comment / Auditory exclusion, Checklists, Cognitive Memory, Command Location, Command Presence, Command Support, Communications, Confabulation, Confusion, Crew Resource Management, Culture, Decision Making, Disoriented, Expectations, Experience, Firefighter Situational Awareness, Human Behavior, Human Error, Human Factors, Information overload, Interruptions, Mental Models, Mindfulness, Miscommunications, Multitasking, Neuroscience, Overload, Personnel location, Pre Arrival Lens, Progress Reports, Radios, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Shared Mental Models, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Technology, Training, Vigilance / By Rich Gasaway

In this episode we discuss 19 ways that communications issues can impact Situational Awareness. First responders spend a lot of time together, on calls, in the station, and in many cases in social settings outside of work. All of this interaction builds relationships that allow responders to trust their lives to each other. We’ll …

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Information Overload – SAM 355

Leave a Comment / Assumptions, Attention Management, Communications, Decision Making, Disoriented, Expectations, Frustration, Human Behavior, Human Error, Human Factors, Information overload, Judgment, Leadership, Long-Term Memory, Lost Focus, Mindfulness, Miscommunications, Multitasking, Neuroscience, Overload, Overwhelm, Preoccupation, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Shared Mental Models, Situational awareness, Stress, Tacit Knowledge, Task Saturation, Vigilance / By Rich Gasaway

This episode explores the capacity of the human brain to process sensory stimuli into short-term memory and the impact it can have on situational awareness. The San Francisco Fire Department conducted an internal review of the incident and issued a 156-page report on their findings. Many of the lessons relate to situational awareness and it …

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Five Situational Awareness Lessons from a LODD Incident – SAM 354

Leave a Comment / Accountability, Assumptions, Attitude, Auditory exclusion, Automatic Action, Benchmarks, Building Construction, Close Call, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Denial, Disoriented, Distractions and Interruptions, Emotions, Equipment, Error Creep, Excited, Expectations, Experience, Explicit Knowledge, Firefighter Situational Awareness, Goals, Gut Feeling, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Independent Goal Setting - Freelancing, Information overload, Judgment, Leadership, Line of Duty Death, Lost Focus, Mayday, Mayday and RIT, Mental Models, Meta Awareness, Mindfulness, Miscommunications, Mission, Mission Myopia, Neuroscience, PAR, Perception, Perception Of Reality, Personal Protective Equipment, Personnel location, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Situational Readiness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Tacit Knowledge, Task Fixation, Teamwork, Vigilance, Workload Management / By Rich Gasaway

On June 2, 2011, the San Francisco Fire Department suffered the tragic loss of 2 firefighters at 133 Berkeley Way. The episode shares some valuable situational awareness lessons from this tragic incident. The San Francisco Fire Department conducted an internal review of the incident and issued a 156-page report on their findings. Many of the …

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The Myth of Multitasking – SAM 346

Leave a Comment / Assumptions, Attention Management, Automatic Action, Checklists, Cognitive Memory, Competency, Confusion, Decision Making, Disoriented, Distractions and Interruptions, Expectations, Frustration, Human Behavior, Human Error, Human Factors, Information overload, Interruptions, Judgment, Long-Term Memory, Lost Focus, Mind Drift, Mindfulness, Multitasking, Neuroscience, Overload, Overwhelm, Pattern Matching, Perception, Perception Of Reality, Prediction, Preoccupation, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Short Term Memory, Situational awareness, Task Fixation, Task Saturation, Vigilance, Worksheets / By Rich Gasaway

This episode explores the challenges workers face while operating in dynamically changing conditions that require sharing attention to multiple, concurrent activities – a.k.a., multitasking. If you are the type of person who can work on your notebook, listen to music on your iPod, talk on your cell phone and text message at the same time, …

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