See the bad things coming in time to prevent bad outcomes.

We help workers understand human error, reduce the impact of situational awareness barriers and improve dynamic decision making.

About Us

We help organizations improve safety by ensuring workers understand how to develop and maintain situational awareness while working in high-stress, high-consequence, time-compressed environments.

We also help companies identify opportunities for improving high-risk decision making outcomes and show them how to implement strategies to help workers improve critical thinking and resilient problem solving skills.

As a result of our work, operations managers, safety managers and supervisors often share with us workers are better equipped to develop and maintain situational awareness and they make better decisions during periods of high vulnerability.

Our Focus

Human Error

  • Understanding how human error occurs from:​
  • Slips in judgment -Inadvertently doing something different than what you intended to do.
  • Lapses in memory –Forgetting to do something or losing your train of thought in the middle of a task.
  • Flawed decision making –Doing the wrong thing while believing it was the right thing to do.
  • Human error can happen to anyone at any time, even your most experienced and most well-trained members.

Situational Awareness

  • Situational awareness (SA) barriers flaw and impact the (recurring) three-step SA development process:
  • Perception –Gathering intel about what is happening (size-up).
  • Understanding –Comprehendingthe meaning of the intel(sense-making).
  • Prediction –Anticipating the outcome of future events (visioning).
  • Situational awareness is the foundation for dynamic decision making.

Dynamic Decision Making

  • Dynamic decision making involves making high-stress decisions that are:
  • High-risk–The decision-making environment is very hazardous.
  • High-consequence–Decision errors can cause catastrophic outcomes.
  • Time-compressed –Quick decisions are essential due to rapidly changing condition.
  • Dynamic decision makers usually only get once chance to get it right.

Our Programs

(or in-person)

Situational Awareness and
High Risk Decision Making

• Identify challenges & obstacles inhibiting good decision making.
• Help workers develop and maintain situational awareness.
• Reduce near-misses and mishaps.
• Reduce exposure to litigation and fines that can result when workers make poor decisions.

(or in-person)

Worksite Safety
• Identify and resolve disconnects and incongruence between competing priorities.
• Increase your interdepartmental understanding of competing goals and priorities.
• Identify and implement safety best practices and create safety metrics.
• Establishing safety as an organizational priority – going beyond slogans, campaigns and posters.
• Create training scenarios to improve high-risk decision making.
• Reduce near-misses and mishaps.

(or in-person)

Post-incident Review
This is not an investigation. This is an evaluation. We look at your event using a different lens than investigators. We do not look for fault or to fix blame. We look for explanations and solutions to fix the problem.
The review will provide your team with a report and recommendations for how to reduce human error, how to minimize the impact of situational awareness barriers and how to improve high-risk decision making.

(or in-person)

When Lives are on the Line: How smart workers use situational awareness to improve safety

A situational awareness and high-risk decision making training program will help your organization:
1. Identify opportunities to help your workers develop and maintain situational awareness – Improving the ability to see bad things coming in time to avoid bad outcomes.
2. Ensure workers have the knowledge, skills and abilities to conduct rapid situational assessments and know how to make good decisions in high-risk environments.
3. Reduce near-misses and mishaps.
4. Help the organization reduce exposure to litigation and fines that can result when workers make poor decisions.
Interactive workshop, scalable in duration from one hour to a half-day.

(or in-person)

Your brain on drugs: Understanding how stress impacts high-risk decision making

The results of the research are in! Stressed brains don’t function the same way as non-stressed brains. Actually, this probably doesn’t come as much of a surprise. But what may surprise you is how significant the impact of stress can be in your high-risk decision making. This fast-paced session will review the fascinating process of how the stressed brain functions and how these changes influences thinking and decision making.

Keynote and/or interactive workshop, scalable in duration from thirty minutes to a half-day.

(or in-person)

Our Associates are available to consult with your senior staff, operational managers, front-line supervisors and safety personnel to help solve your safety and leadership related challenges.

Meet Rich Gasaway

Richard B. Gasaway, PhD, CSP is widely considered a trusted authority on human factors, situational awareness and the high-risk decision making processes used in high-stress, high consequence work environments. He served 33 years on the front lines as a firefighter, EMT-Paramedic, company officer, training officer, fire chief and emergency incident commander.  His doctoral research included the study of cognitive neuroscience to understand how human factors flaw situational awareness and impact high-risk decision making.

Dr. Gasaway has authored 6 books and his contributions on situational awareness and decision making have been featured and referenced in more than 400 publications. He has consulted on situational awareness and high-risk decision making worldwide and his training programs have been delivered to more than 70,000 students.

Federal government clients include: NASA, the US Department of Homeland Security, the US Department of Defense and every branch of the armed forces including the United States Military Academy and the United States Air Force Academy.

Corporate consulting and training clients include Exxon/Mobil, Syncrude Oil Refinery, Nuclear Fuel Services, Georgia Pacific, Babcock & Wilcox, SGL Carbon and Eagle Materials Corporation.

More than 500 public safety agencies have relied on Dr. Gasaway to help improve their emergency scene safety and high-risk decision making, including the New York City Fire Department’s Incident Management Team, the fire officers’ associations for Los Angeles City and Los Angeles County Fire Departments and fire brigades in England, the Netherlands, Belgium, Australia, New Zealand and Hong Kong.

Client List

Since 1992, more than 1,300 public and private organizations have relied on our Associates to deliver professional, high-quality, immediately actionable training and consulting.  Our high-impact training programs have been delivered to more than 70,000 workers throughout the United States, Canada, United Kingdom, Netherlands, Belgium, Hong Kong, Australia and New Zealand.