Error Creep Archives - Situational Awareness Matters!™

Complacency – SAM 369

Leave a Comment / Assumptions, Attitude, Bravado, Complacency, Crew Resource Management, Culture, Decision Making, Defiance, Denial, Ego, Error Creep, Expectations, Experience, Firefighter Situational Awareness, Goals, Habits, Human Behavior, Human Error, Human Factors, Invincible, Judgment, Leadership, Mind Drift, Mindfulness, Mission, Mission Myopia, Neuroscience, Over Confident, Risk, Risk Assessment, Risk Management, Routines, Safety, SAMatters Radio, Situational awareness, Task Fixation, Vigilance, Workload Management / By Rich Gasaway

In this episode, we preview the complacency chapter from the book, How Smart Workers Use Situational Awareness to Improve Safety. Complacency is a dangerous affliction and a very challenging barrier to situational awareness for workers in high-risk environments. When a worker becomes complacent they let their guard down. What does that mean? It’s a cliché …

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Contact with a 33kV Electric Line. The Sioux Falls Fire Department Story – SAM 357

Leave a Comment / Accountability, Assumptions, Close Call, Communications, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Distractions and Interruptions, Equipment, Error Creep, Expectations, Experience, Fear, Firefighter Situational Awareness, Habits, Human Behavior, Human Error, Human Factors, Judgment, Lost Focus, Mindfulness, Miscommunications, Mission, Mission Myopia, Multitasking, Near Miss, Neuroscience, Over Confident, Personnel location, Prediction, Preoccupation, Risk, Risk Assessment, Risk Management, Routines, Safety, SAMatters Radio, Situational awareness, Situational Readiness, Task Fixation, Teamwork, Training, Vigilance / By Rich Gasaway

This episode interviews four members of the Sioux Falls (South Dakota) Fire Department who experienced a near-miss event when the platform on Truck 7 came into contact with a 33 kV transmission line during a routine truck check at the station. First responders spend a lot of time together, on calls, in the station, …

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Five Situational Awareness Lessons from a LODD Incident – SAM 354

Leave a Comment / Accountability, Assumptions, Attitude, Auditory exclusion, Automatic Action, Benchmarks, Building Construction, Close Call, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Denial, Disoriented, Distractions and Interruptions, Emotions, Equipment, Error Creep, Excited, Expectations, Experience, Explicit Knowledge, Firefighter Situational Awareness, Goals, Gut Feeling, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Independent Goal Setting - Freelancing, Information overload, Judgment, Leadership, Line of Duty Death, Lost Focus, Mayday, Mayday and RIT, Mental Models, Meta Awareness, Mindfulness, Miscommunications, Mission, Mission Myopia, Neuroscience, PAR, Perception, Perception Of Reality, Personal Protective Equipment, Personnel location, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Situational Readiness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Tacit Knowledge, Task Fixation, Teamwork, Vigilance, Workload Management / By Rich Gasaway

On June 2, 2011, the San Francisco Fire Department suffered the tragic loss of 2 firefighters at 133 Berkeley Way. The episode shares some valuable situational awareness lessons from this tragic incident. The San Francisco Fire Department conducted an internal review of the incident and issued a 156-page report on their findings. Many of the …

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Top Ten Near-Miss Interviews (SAM 248)

Leave a Comment / Accountability, Anger, Assertiveness, Assumptions, Attention Management, Attitude, Auditory exclusion, Automatic Action, Automation, Benchmarks, Biases, Bravado, Building Construction, Checklists, Close Call, Cognitive Memory, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Confabulation, Confusion, Crew Resource Management, Culture, Decision Making, Defiance, Denial, Disoriented, Distractions and Interruptions, Educational Products, Ego, Emotions, Equipment, Error Creep, Excited, Expectations, Experience, Explicit Knowledge, Fatigue, Fear, Firefighter Situational Awareness, Frustration, Gasaway Consulting Group, Goals, Gut Feeling, Habits, Hallucinations, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Line of Duty Death, SAMatters Radio / By Rich Gasaway

In this episode, I recap the events surrounding our most downloaded near-miss interviews in the history of the show. Length: 33 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check …

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Episode 226 | New Carlisle FD LODD Review

Leave a Comment / Accountability, Assumptions, Attention Management, Automatic Action, Benchmarks, Building Construction, Command Location, Command Presence, Command Support, Communications, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Error Creep, Expectations, Experience, Firefighter Situational Awareness, Human Behavior, Human Factors, Independent Goal Setting - Freelancing, Information overload, Interruptions, Judgment, Lost Focus, Mayday, Mayday and RIT, Mindfulness, Miscommunications, Mission, Mission Myopia, Muscle Memory, Overwhelm, Perception Of Reality, Personnel location, Repetition, Risk, Risk Assessment, Routines, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Size Up, Stress, Teamwork, Tunnel Vision, Workload Management / By Rich Gasaway

This episode is a review of the lessons learned from the August 5, 2014 structure fire incident that killed Assistant Fire Chief Jamie Middlebrook. Length: 36 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision …

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Episode 222 | Doug Abernathy Interview – Part 2

Leave a Comment / Accountability, Assertiveness, Assumptions, Attention Management, Auditory exclusion, Automatic Action, Close Call, Communications, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Error Creep, Experience, Gut Feeling, Habits, Independent Goal Setting - Freelancing, Intuition, Invincible, Judgment, Lost Focus, Mayday, Mayday and RIT, Mindfulness, Miscommunications, Mission, Mission Myopia, Response Time Delays, Risk, Risk Assessment, Safety, SAMatters Radio, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Task Fixation, Teamwork, Training, understaffing / By Rich Gasaway

This episode revisits Part 2 of an interview with Indianapolis Health & Safety Chief Doug Abernathy discussing his near-miss at the Athletic Club Hotel fire on February 5, 1992 Length: 53 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational …

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Episode 221 | Doug Abernathy Interview – Part 1

Leave a Comment / Accountability, Assertiveness, Assumptions, Attention Management, Auditory exclusion, Automatic Action, Close Call, Communications, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Error Creep, Experience, Gut Feeling, Habits, Independent Goal Setting - Freelancing, Intuition, Invincible, Judgment, Line of Duty Death, Lost Focus, Mayday, Mayday and RIT, Mindfulness, Miscommunications, Mission, Mission Myopia, Response Time Delays, Risk, Risk Assessment, Safety, SAMatters Radio, Size Up, Staffing, Standard Operating Procedures/Guidelines, Stress, Task Fixation, Teamwork, Training, Tunnel Vision, understaffing / By Rich Gasaway

This episode revisits Part 1 of an interview with Indianapolis Health & Safety Chief Doug Abernathy discussing his near-miss at the Athletic Club Hotel fire on February 5, 1992 Length: 54 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational …

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Episode 220 | John Lightly Interview – Part 2

This episode revisits Part 2 of an interview conducted September 15, 2014 with Captain John Lightly from the Youngstown (Ohio) Fire Department about his near-miss event. Length: 76 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk …

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Episode 219 | John Lightly Interview – Part 1

This episode revisits Part 1 of an interview conducted September 15, 2014 with Captain John Lightly from the Youngstown (Ohio) Fire Department about his near-miss event. Length: 55 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk …

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Episode 203 | Normalization of Deviance

Leave a Comment / Accountability, Assumptions, Attitude, Automatic Action, Close Call, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Defiance, Denial, Error Creep, Expectations, Human Behavior, Human Error, Human Factors, Incompetence, Independent Goal Setting - Freelancing, Invincible, Judgment, Line of Duty Death, Mindfulness, Mission, Mission Myopia, Near Miss, Optimism, Over Confident, Perception Of Reality, Risk, Risk Assessment, Routines, Safety, SAMatters Radio, Stress, Teamwork / By Rich Gasaway

When we are operating under conditions of stress and consequence, coupled with changing conditions and time compression, we can feel a sense of urgency and this can cause us to want to take a shortcut from safety best practices. Length: 29 minutes click the YouTube icon to listen __________________________________________________ …

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