Auditory exclusion Archives - Situational Awareness Matters!™

Twelve tips to improve situational awareness – SAM 383

Leave a Comment / Accountability, Attitude, Auditory exclusion, Close Call, Cognitive Memory, Command Support, Communications, Decision Making, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Information overload, Interruptions, Line of Duty Death, Long-Term Memory, Mindfulness, Miscommunications, Mission, Mission Myopia, Multitasking, Overload, Progress Reports, Radios, Repetition, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Short Term Memory, Situational awareness, Size Up, Staffing, Task Fixation, Task Saturation, Teamwork, Vigilance / By Rich Gasaway

In this episode, a special guest (Santa) presents twelve tips to improve situational awareness while working in high-risk, high consequence environments. Merry Christmas everyone! I know everyone’s feeling particularly festive this time of year and ole Santa is feeling the situational awareness love. Surely, you’ve heard of the “Twelve Days of Christmas.” – You know …

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19 Ways Communications can Impact SA – SAM 359

Leave a Comment / Auditory exclusion, Checklists, Cognitive Memory, Command Location, Command Presence, Command Support, Communications, Confabulation, Confusion, Crew Resource Management, Culture, Decision Making, Disoriented, Expectations, Experience, Firefighter Situational Awareness, Human Behavior, Human Error, Human Factors, Information overload, Interruptions, Mental Models, Mindfulness, Miscommunications, Multitasking, Neuroscience, Overload, Personnel location, Pre Arrival Lens, Progress Reports, Radios, Risk Assessment, Risk Management, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Shared Mental Models, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Technology, Training, Vigilance / By Rich Gasaway

In this episode we discuss 19 ways that communications issues can impact Situational Awareness. First responders spend a lot of time together, on calls, in the station, and in many cases in social settings outside of work. All of this interaction builds relationships that allow responders to trust their lives to each other. We’ll …

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Five Situational Awareness Lessons from a LODD Incident – SAM 354

Leave a Comment / Accountability, Assumptions, Attitude, Auditory exclusion, Automatic Action, Benchmarks, Building Construction, Close Call, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Confusion, Crew Resource Management, Culture, Decision Making, Denial, Disoriented, Distractions and Interruptions, Emotions, Equipment, Error Creep, Excited, Expectations, Experience, Explicit Knowledge, Firefighter Situational Awareness, Goals, Gut Feeling, Human Behavior, Human Error, Human Factors, Hyper Vigilance, Independent Goal Setting - Freelancing, Information overload, Judgment, Leadership, Line of Duty Death, Lost Focus, Mayday, Mayday and RIT, Mental Models, Meta Awareness, Mindfulness, Miscommunications, Mission, Mission Myopia, Neuroscience, PAR, Perception, Perception Of Reality, Personal Protective Equipment, Personnel location, Prediction, Preoccupation, Progress Reports, Radios, Risk, Risk Assessment, Risk Management, Safety, SAMatters Radio, Shared Mental Models, Situational awareness, Situational Readiness, Size Up, Staffing, Standard Operating Procedures/Guidelines, Tacit Knowledge, Task Fixation, Teamwork, Vigilance, Workload Management / By Rich Gasaway

On June 2, 2011, the San Francisco Fire Department suffered the tragic loss of 2 firefighters at 133 Berkeley Way. The episode shares some valuable situational awareness lessons from this tragic incident. The San Francisco Fire Department conducted an internal review of the incident and issued a 156-page report on their findings. Many of the …

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Seven Situational Awareness Thieves (Episode 330)

Accountability, Assumptions, Auditory exclusion, Bravado, Command Location, Command Presence, Command Support, Communications, Competency, Complacency, Culture, Decision Making, Defiance, Denial, Ego, Human Behavior, Human Error, Invincible, Judgment, Mindfulness, Miscommunications, Pressure, Risk, Risk Assessment, Safety, SAMatters Radio, Situational awareness, Size Up, Standard Operating Procedures/Guidelines, Teamwork, Tunnel Vision / By Rich Gasaway

You might think that by now the importance of completing a 360-degree size-up would be second nature for firefighters. But it’s not. In fact, failing to complete a proper size-up remains one of the most often cited contributing factors in NIOSH Line-of-Duty death reports. There are lots of reasons why proper size-ups are not completed. …

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The Impact of Oversharing on Situational Awareness

1 Comment / Article, Attention Management, Auditory exclusion, Communications, Radios, Safety / By Rich Gasaway

Have you ever been around someone who takes twenty minutes to tell a five-minute story? What does that do to you? I know what it does to me. It lowers my vigilance (i.e., the amount of attention I am channeling to them), it can cause me to become frustrated, bored, tune them out and find …

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The Communications Specialist Role in Forming Situational Awareness

Leave a Comment / Accountability, Article, Assumptions, Attention Management, Auditory exclusion, Confabulation, Distractions and Interruptions, Emotions, Risk Assessment, Size Up / By Rich Gasaway

Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was “dispatcher”) early in my career and I was routinely subjected to criticism and ridicule from responders because the information …

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What You Don’t See Can Save You

1 Comment / Article, Assumptions, Attention Management, Auditory exclusion, Decision Making, Human Behavior, Human Factors, Intuition, Meta Awareness, Neuroscience, Prediction, Safety, Size Up, Tacit Knowledge / By Rich Gasaway

I dedicate a lot of time during my situational awareness programs ensuring that first responders understand how clues and cues serve as the foundation for developing and maintaining good situational awareness. We also spend considerable time making the connection of how strong situational awareness becomes the foundation for good decision making. For the most part, …

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19 Ways Communications Barriers Can Impact Situational Awareness

6 Comments / Article, Attention Management, Auditory exclusion, Communications, Crew Resource Management, Culture, Decision Making, Distractions and Interruptions, Emotions, Equipment, Firefighter Situational Awareness, Human Factors, Information overload, Multitasking, Safety, Situational awareness, Stress, Teamwork, Tunneled Senses / By Rich Gasaway

If you are a student of near-miss and casualty reports then you know, without a doubt, that flawed communications are a major contributing factor when things go wrong and flawed communications are often a factor when the quality of situational awareness erodes. In fact, flawed communication was the second most frequently cited barrier to flawed …

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Preview of the Task Fixation Chapter of My New Smart Workers Book (Episode 289)

Leave a Comment / Assumptions, Attention Management, Auditory exclusion, Cognitive Memory, Command Location, Communications, Confabulation, Confusion, Decision Making, Distractions and Interruptions, Equipment, Expectations, Human Behavior, Human Error, Human Factors, Information overload, Lost Focus, Mindfulness, Miscommunications, Overload, Overwhelm, Perception Of Reality, Pre Arrival Lens, Radios, Safety, SAMatters Radio, Selective Listening, Sensory Conflict, Shared Mental Models, Standard Operating Procedures/Guidelines, Technology, Tunneled Senses, Vigilance / By Rich Gasaway

In this episode, I preview the chapter on Task Fixation from my new book, How Smart Workers Use Situational Awareness to Improve Safety. Length: 33 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher …

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Preview of the Auditory Exclusion Chapter of My New Smart Workers Book (Episode 288)

In this episode, I preview the chapter on Auditory Exclusion from my new book, How Smart Workers Use Situational Awareness to Improve Safety. Length: 27 minutes Click the YouTube icon to watch the full VIDEO __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher …

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