See the bad things coming in time to prevent bad outcomes.

We help first responders understand human error, reduce the impact of situational awareness barriers and improve dynamic decision making.

About Us

We help first responders improve safety by ensuring members understand how to develop and maintain situational awareness while working in high-stress, high-consequence, time-compressed environments.

We also help departments identify opportunities for improving high-risk decision making outcomes and show them how to implement strategies to help members improve critical thinking and resilient problem solving skills.

As a result of our work, departments often share with us members are better equipped to develop and maintain situational awareness and they make better decisions on emergency scenes.

Our Focus

Human Error

  • Understanding how human error occurs from:​
  • Slips in judgment -Inadvertently doing something different than what you intended to do.
  • Lapses in memory –Forgetting to do something or losing your train of thought in the middle of a task.
  • Flawed decision making –Doing the wrong thing while believing it was the right thing to do.
  • Human error can happen to anyone at any time, even your most experienced and most well-trained members.

Situational Awareness

  • Situational awareness (SA) barriers flaw and impact the (recurring) three-step SA development process:
  • Perception –Gathering intel about what is happening (size-up).
  • Understanding –Comprehendingthe meaning of the intel(sense-making).
  • Prediction –Anticipating the outcome of future events (visioning).
  • Situational awareness is the foundation for dynamic decision making.

Dynamic Decision Making

  • Dynamic decision making involves making high-stress decisions that are:
  • High-risk–The decision-making environment is very hazardous.
  • High-consequence–Decision errors can cause catastrophic outcomes.
  • Time-compressed –Quick decisions are essential due to rapidly changing condition.
  • Dynamic decision makers usually only get once chance to get it right.

Our Programs

Flawed Situational Awareness: The Stealth Killer of First Responders
(Presented Live or Virtual)

Learn best practices for developing and maintaining strong situational awareness. Customizable message ranging from a one-hour keynote to a full-day interactive workshop.

Firefighter Safety: Mistakes & Best Practices
(Presented Live or Virtual)

Learn about ten common mistakes that lead to tragedy and best practices for improving outcomes.
Three-hour interactive workshop.

Training for Failure: Understanding How Training Practices Impact Safety
(Presented Live or Virtual)

This program will change your entire paradigm about how training should be conducted.
Three-hour interactive workshop. Can also be presented as a hands-on session.

Mental Management of Emergencies: Improving Decision Making Under Stress
(Presented Live or Virtual)

Learn best practices for improving high-risk decision making outcomes.
Two-day interactive workshop.

The Competent Commander: 21 Essential Skills for Improving Incident Outcomes
(Presented Live or Virtual)

Learn essential skills to improve high-risk, high-consequence decision making.
This is a full-day interactive workshop.

Situational Awareness Matters Online Academy
(Virtual Program)

Learn everything you need to know about situational awareness & high-risk decision making. You can enroll in the 14 courses, individually, or sign-up for the entire academy.

Meet Rich

Fire Chief (ret.) Richard B. Gasaway, PhD is widely considered to be a trusted authority to help first responder agencies reduce human error, enhance situational awareness, and improve high-risk, high-consequence decision making.

After serving 30+ years as a first responder, Dr. Gasaway is now a highly sought global speaker, keynote presenter, trainer, author, blogger, podcaster, researcher and consultant on topics related to first responder safety and leadership.


Client List