Archive by category Communications

These are the first responder decision making and situational awareness issues and opportunities related to radio, face-to-face and interpersonal communications.

Ignoring the Signs of Danger

Ignoring the Signs of Danger

A lesson on situational awareness: The tones drop for a reported residential fire. On the way, dispatch reports multiple calls, confirming a working fire. On …

Episode 207 | Selective Listening

Episode 207 | Selective Listening

This episode examines how selective listening can impact situational awareness.  Length: 27 minutes         click the YouTube icon to …

Episode 206 | Competing Goals

Episode 206 | Competing Goals

This episode examines how competing goals can impact situational awareness.  Length: 31 minutes             click the YouTube …

Episode 205 | Frustration

Episode 205 | Frustration

This episode examines how frustration can impact your situational awareness.  Length: 27 minutes             click the YouTube …

Episode 202 | Relationship Bias

Episode 202 | Relationship Bias

The episode explores how relationship bias can impact situational awareness.  Length: 29 minutes click the YouTube icon to

Explaining Resistance to Change

Explaining Resistance to Change

Imagine for a moment that you’re part of a 4-person first-due crew responding on to an apartment fire. On the way to the call the dispatcher announces over …

Don’t shoot the messenger

Don’t shoot the messenger

Situational awareness is developed by combining three component parts: perception, understanding and prediction. The first part, perception, is a process of …

Episode 193 | Herd Mentality

Episode 193 | Herd Mentality

In this episode we discuss the cognitive bias known as herd mentality (or herd behavior).  Length: 31 minutes click the YouTube icon to listen …

Dispatchers Role in Situational Awareness

Dispatchers Role in Situational Awareness

One of the situational awareness best practices discussed during the Fifty Ways to Kill a First Responder program is the role played by the dispatcher during …

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