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The Communications Specialist Role in Forming Situational Awareness

Leave a Comment / Accountability, Article, Assumptions, Attention Management, Auditory exclusion, Confabulation, Distractions and Interruptions, Emotions, Risk Assessment, Size Up / By Rich Gasaway

Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was “dispatcher”) early in my career and I was routinely subjected to criticism and ridicule from responders because the information …

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19 Ways Communications Barriers Can Impact Situational Awareness

6 Comments / Article, Attention Management, Auditory exclusion, Communications, Crew Resource Management, Culture, Decision Making, Distractions and Interruptions, Emotions, Equipment, Firefighter Situational Awareness, Human Factors, Information overload, Multitasking, Safety, Situational awareness, Stress, Teamwork, Tunneled Senses / By Rich Gasaway

If you are a student of near-miss and casualty reports then you know, without a doubt, that flawed communications are a major contributing factor when things go wrong and flawed communications are often a factor when the quality of situational awareness erodes. In fact, flawed communication was the second most frequently cited barrier to flawed …

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Episode 189 | Communications Overload

Leave a Comment / Attention Management, Auditory exclusion, Cognitive Memory, Communications, Information overload, Mayday, Miscommunications, Overload, Radios, SAMatters Radio, Selective Listening / By Rich Gasaway

This episode discusses the cognitive overload that can occur when there is too much verbal information to process. Length: 31 minutes click the YouTube icon to listen __________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters …

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Complex Communications

3 Comments / Article, Attention Management, Auditory exclusion, Communications, Decision Making, Firefighter Situational Awareness, Human Behavior, Human Factors, Information overload, Mayday and RIT, Safety, Situational awareness, Standard Operating Procedures/Guidelines, Stress / By Rich Gasaway

We have many traits that make us uniquely human. Among them is our ability to engage in complex communications. We can look at black ink squiggled on a piece of bleached paper and derive meaning from those symbols. We call that skill reading comprehension. And we can listen to and comprehend the meaning of more …

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19 Ways Communications Barriers Can Impact Situational Awareness

1 Comment / Article, Communications, Safety, Situational awareness, Situational Readiness / By Rich Gasaway

If you are a student of near-miss and casualty reports then you know, without a doubt, that flawed communications is a major contributing factor when things go wrong and flawed communications is often a factor when the quality of situational awareness erodes. In fact, flawed communications was the second most frequently cited barrier to flawed …

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Nine Dangerous Mindsets – Part 6: The Silent

Leave a Comment / Article, Communications, Crew Resource Management, Culture, Decision Making, Ego, Fear, Firefighter Situational Awareness, Human Behavior, Human Factors, Safety, Situational awareness, Stress / By Rich Gasaway

Welcome to part six of this nine-part series on dangerous mindsets that can impact situational awareness. I appreciate all of the very kind feedback I have been receiving on this series on Facebook, Twitter and by email. Your positive feedback energizes me so much. Thank you. In this segment we’re going to discuss the Silent member. …

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Periodic Chart

Sponsored by Midwest Fire Thank you for visiting the Periodic Chart of Situational Awareness page. If you would like to purchase the chart, please visit the SAMatters store at: www.SAMatters.com/store/ Each situational awareness barrier identified on the Chart is clickable link that will take you to articles, audio and/or video lessons about the barrier that …

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Twelve Ways to Situational Awareness

6 Comments / Article, Communications, Complacency, Culture, Decision Making, Gasaway Consulting Group, Human Factors, Incompetence, Information overload, Safety, Situational awareness, Situational Readiness, Size Up, Staffing, Stress, Teamwork, Training, Workload Management / By Rich Gasaway

Ho, Ho, Ho. Merry Christmas everyone! With Thanksgiving day in the past, it is officially the Christmas season! I know everyone’s feeling particularly festive this time of year and I have caught the Christmas spirit in a very situational awareness sort of way. Surely you’ve heard of the “Twelve Days of Christmas.” -You know – …

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Radio Traffic Can Improve or Destroy Situational Awareness

1 Comment / Article, Attention Management, Auditory exclusion, Communications, Complacency, Decision Making, Distractions and Interruptions, Emotions, Fear, Firefighter Situational Awareness, Human Factors, Information overload, Neuroscience, Safety, Situational awareness, Stress, Training, Tunneled Senses / By Rich Gasaway

When it comes to first responder radio traffic I am reminded of the tale of Goldilocks and the Three Bears. You may recall that in the story Goldilocks samples three bowls of porridge. One is too hot. One is too cold. And the third is just right. This lesson applies directly to first responder situational …

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SAMatters Show

Episode 390 Captain Eric Wappel shares a tale of complacency and how he faced it head-on with his department. CLICK HERE for the episode show notes. Length: 41 minutes Click the YouTube icon to watch the full video. _____________________________________________________ Episode 389 This episode is an interview is with Dr. James Densley, discussing his book: …

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