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Where Does Intuition Come From?

  It is amazing how many articles and videos I have watched lately in which they are talking about decision making based on “gut feel.” It is also disheartening how many first responders I have interviewed who have admitted to me that they have dismissed their gut feelings and proceeded to do things that resulted […]

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A Mental Health Mayday. The Laverne Friesen Story – Part 1 (Episode 301)

Today’s episode is Part 1 of my 2-part interview with Laverne Friesen, a first responder who is confronting the stigma of mental illness head-on as he shares his first-hand account of how work-related stress was leading him down a dark path toward suicide.  He shares intimate details of what that experience was like, how it

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Situational Awareness: Think Past, Present & Future

Flawed situational awareness (SA) is one of the leading contributing factors to first responder near-miss and casualty events. In fact, it is nearly impossible to find a line-of-duty death investigation report that does not implicate flawed SA, or one of the barriers that flaw SA, as contributing to the tragedy. As often as flawed SA

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The Normalization of Deviance

      It’s an odd term –  normalization of deviance. But the term and the premise behind the term provides a valuable explanation as to some of the behaviors we observe in the first responder world. Defining the term Normalization: To make normal; to make an established standard. Deviance: Departing from the norm; performing

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Understaffing Impacts Situational Awareness

Understaffing can have a big impact on first responder safety. We all know that. But it can also have a huge impact on first responder situational awareness… more than I ever imagined. I have experienced understaffing issues many times throughout my career but I never gave much thought to how my situational awareness was being

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Tired Brains (fatigue) and Situational Awareness

I get asked often about the role of fatigue in situational awareness. Sometimes the question is based on general curiosity. Sometimes the inquiry is a result of someone seeking support for (or against) an extended work schedule. I sure don’t want to get caught in the middle of that debate but the question is a

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Situational Awareness Matters!

19 Ways Communications Barriers Can Impact Situational Awareness

If you are a student of near-miss and casualty reports then you know, without a doubt, that flawed communications are a major contributing factor when things go wrong and flawed communications are often a factor when the quality of situational awareness erodes. In fact, flawed communication was the second most frequently cited barrier to flawed

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Team Situational Awareness

This is going to be an uncomfortable conversation as we talk about assessing your team to identify your weak links – the members who are not adequately trained, prepared or fit to perform the duties of a firefighter. During my SA programs, we talk about the need to complete a situational awareness “size-up” of the

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Situational Awareness Matters!

The Two Headed Incident Commander

A subscriber to the Situational Awareness Matters newsletter sent me a photograph of an emergency incident scene that caused me to reflect on a very important situational awareness lesson. This lesson, unfortunately, is often overlooked and is often implicated as a contributing factor to near-miss and casualty events. Let’s spend a little time examining workload

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Teaching Decision Making to Firefighters

In a recent class, I engaged in a discussion with an officer who took exception with my recommendation that firefighters should be taught how to use situational awareness to make good decisions. His contention was that the fire service is a paramilitary organization and firefighters should not be decision-makers. Further contention was firefighters should obediently

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