Situational Readiness

These are the first responder situational awareness and decision making issues and opportunities related to situational readiness.

High Reliability Organizations – Processes

Last month I wrote a piece on the traits of high reliability organizations (HROs) and received a lot of very positive feedback. Thank you! This article will focus on the processes used by HROs. These processes definitely provide some valuable lessons for public safety agencies. Compare your organization and see if you may find some …

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High Reliability Organizations – Traits

There’s a lot being talked about these days about the concept of high reliability organizations. The concept is being embraced by many hospitals throughout the United States and, arguably, for good reason. The principles of highly reliable organizations have direct application to first responders. This contribution focuses on helping you understand the overarching concept of …

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Healing and growing from tragedy

I had an opportunity today to present along side Asheville Fire Chief Scott Burnette at the North Carolina Society of Fire Rescue Instructors Conference. This opportunity came as a result of another wonderful opportunity that Chief Burnette extended to me to conduct facilitated debriefings following the line-of-duty death of Captain Jeff Bowen. During the debriefing …

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