These are the first responder situational awareness and decision making issues and opportunities related to perception and flawed perceptions of reality.


Mission-induced Blindness

When I talk with first responders about situational awareness and what it takes to develop and maintain it, the program participants often use terms such as: “It’s important to pay attention.” Or, “You have to keep your head on a swivel.” Or, “It helps to look up, down and all around.” All of this is …

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The Routine Call

During a recent situational awareness program a participant was discussing something that went wrong at a routine call. As the story went, the crew had been to this address numerous times for the same (or similar) problem. Each time, the issue was resolved quickly and without incident. The call was, by his words, routine.  So, …

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