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The Communications Specialist Role in Forming Situational Awareness

Leave a Comment / Accountability, Article, Assumptions, Attention Management, Auditory exclusion, Confabulation, Distractions and Interruptions, Emotions, Risk Assessment, Size Up / Rich Gasaway

Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was “dispatcher”) early in my career and I was routinely subjected to criticism and ridicule from responders because the information […]

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Situational Awareness and Decision Making Tips for Training

1 Comment / Accountability, Article, Attention Management, Decision Making, Distractions and Interruptions, Emotions, Fatigue, Firefighter Situational Awareness, Human Behavior, Information overload, Intuition, Multitasking, Questions & Answers, Risk Assessment, Safety, Simulation, Size Up, Teamwork, Technology, Training / Rich Gasaway

I recently received an email from a SAMatters community member asking for tips to improve size-up, situational awareness and decision making while training in a flashover simulator. It was a great question (thank you Captain Scott Byers from the Tracy Fire Department)! I offered Scott a number of ideas and thought it would be good

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The Perfect Storm

1 Comment / Article, Decision Making, Firefighter Situational Awareness, Human Behavior, Human Factors, Safety, Situational awareness / Rich Gasaway

In one of my recent Mental Management of Emergencies classes a participant was describing an incident that resulted in several first responder casualties. As he shared the details, he described the unfolding of events as “The Perfect Storm.” This article will discuss the origins of that phrase and share why we should consider changing our

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Nine Dangerous Mindsets: Part 8 – The Slacker

3 Comments / Article, Complacency, Culture, Firefighter Situational Awareness, Human Behavior, Incompetence, Safety, Situational awareness, Training / Rich Gasaway

Welcome to part eight of the Nine Dangerous Mindsets series. In this installment I’m going to take on one of the most challenging and perhaps one of the most frustrating mindsets – the Slacker. This mindset is dangerous to situational awareness because a Slacker does so little to ensure his or her personal readiness for

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Ignoring the Signs of Danger

7 Comments / Accountability, Article, Communications, Complacency, Crew Resource Management, Culture, Decision Making, Fear, Firefighter Situational Awareness, Human Behavior, Safety, Situational awareness, Size Up, Teamwork, Tunneled Senses / Rich Gasaway

A lesson on situational awareness: The tones drop for a reported residential fire. On the way to the call, dispatch reports multiple calls, confirming a working fire. On arrival the crew sees fire blowing out the B-C corner of the single story, detached residential dwelling. The resident is standing in the front yard. A quick

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Firefighting: It’s a whole new ballgame

6 Comments / Accountability, Article, Complacency, Crew Resource Management, Culture, Decision Making, Emotions, Fear, Human Behavior, Leadership, Mayday and RIT, Personnel location, Risk Assessment, Safety, Situational awareness, Situational Readiness, Staffing, Standard Operating Procedures/Guidelines, Stress, Teamwork, Training, Workload Management / Rich Gasaway

There is little doubt the economic recession of 2008-2009 had a significant impact on the nation’s fire service. Hardly a day went by where there wasn’t some news about an organization that downsized, rightsized or capsized. There are all kinds of explanations and terms being attached to what happened. One I heard at the time

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Explaining Resistance to Change

Leave a Comment / Article, Communications, Crew Resource Management, Decision Making, Ego, Expectations, Fear, Human Behavior, Human Factors, Leadership, Repetition, Safety, Size Up, Teamwork / Rich Gasaway

Imagine for a moment that you’re part of a 4-person first-due crew responding on to an apartment fire. On the way to the call the dispatcher announces over the radio that a caller is reporting the fire to be on the first floor of a three-story apartment building. Your company officer tells you that on

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Don’t shoot the messenger

Leave a Comment / Article, Communications, Decision Making, Leadership / Rich Gasaway

Situational awareness is developed by combining three component parts: perception, understanding and prediction. The first part, perception, is a process of gathering information – clues and cues – about what is happening in the environment around you. Some of those clues and cues are obvious. Others are subtle. Some happen right in front of you.

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Culture And Situational Awareness

3 Comments / Accountability, Article, Communications, Complacency, Culture, Decision Making, Ego, Emotions, Fear, Firefighter Situational Awareness, Human Behavior, Leadership, Safety, Situational awareness, Teamwork / Rich Gasaway

Each member of an emergency response team is guided by a unique system of values, beliefs, assumptions and norms. Every member also brings their own unique habits and routines. What happens when you combine the values, beliefs, assumptions, norms, habits and routines of many unique individuals within an organization? You create culture. Organizational culture can

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Another False Alarm: A Tale of Complacency

5 Comments / Complacency, Crew Resource Management, Culture, Decision Making, Firefighter Situational Awareness, Human Behavior, Human Factors, Incompetence, Safety, SAMatters Radio, Situational awareness / Rich Gasaway

Complacency is a big deal for first responders because it impacts your situational awareness on multiple levels. I would like to give every responder the benefit of the doubt that if or when they have found him or herself being complacent that it wasn’t happening on purpose. In other words, I hope every responder desires

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