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Forging Your Team – The Johnny Torgeson Story – 408

  The fire service is struggling with recruiting and retention. It’s also challenged by a mental health crisis and a growing apathy within the profession. The good news is, we have the power to fix it. Working in a team environment provides job satisfaction, psychological safety, and a feeling of community. Fire service leaders have […]

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Complacency: A Lesson Worth Sharing – The Eric Wappel Story – 390

    Captain Eric Wappel shares a tale of complacency and how he faced it head-on with his department. On January 3, 2022, the North Judson – Wayne Township Fire Department was dispatched for the second time to the same residence for a “furnace smoking.” Captain Eric Wappel wasn’t available for the first response, but

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Tracking of Personnel

Accountability: A critically important component of emergency scene safety when personnel operates in a hazardous environment. From the perspective of situational awareness, accountability plays several roles. The obvious role is personnel accountability facilitates the rapid deployment of rescue teams if something goes awry. Command knows the crew sizes and where they are operating and can

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Physical Condition Assessments Improve Situational Awareness

One of the primary purposes of a Personnel Accountability Report (PAR) is to ensure  the incident commander and safety officer know where crews are and that all members are accounted for. In the event of a rapid change in conditions or an unforeseen turn of events, the PAR can be used to quickly account for

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Situational Awareness Matters!

Time to Task Completion is Critical for Situational Awareness

Your highest level of situational awareness is formed when you are able to make accurate predictions about future events. In science, we call this projection and it simply means you are able to predict, or project, future events. This is accomplished through mental models you develop that are founded in your training and experience. But

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The Normalization of Deviance

      It’s an odd term –  normalization of deviance. But the term and the premise behind the term provides a valuable explanation as to some of the behaviors we observe in the first responder world. Defining the term Normalization: To make normal; to make an established standard. Deviance: Departing from the norm; performing

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Understaffing Impacts Situational Awareness

Understaffing can have a big impact on first responder safety. We all know that. But it can also have a huge impact on first responder situational awareness… more than I ever imagined. I have experienced understaffing issues many times throughout my career but I never gave much thought to how my situational awareness was being

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The Overconfident Incompetent

There are four levels of progression a person goes through in the development of competence. The pathway begins with a complete unawareness of how little a person knows and progresses to a complete unawareness of how much a person knows. There is a dangerous cognitive phenomenon that can occur along this continuum known as the

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Situational Awareness Matters!

Training For Failure Will Impact Decision Making and Situational Awareness

During a “Firefighter Safety Mistakes & Best Practices program recently, I was approached at the break by a training officer who shared with me how he was making the very mistakes I was talking about in class. It turns out, he has been training his firefighters to fail. He described my message as “A wake-up

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Situational Awareness Matters!

The Two Headed Incident Commander

A subscriber to the Situational Awareness Matters newsletter sent me a photograph of an emergency incident scene that caused me to reflect on a very important situational awareness lesson. This lesson, unfortunately, is often overlooked and is often implicated as a contributing factor to near-miss and casualty events. Let’s spend a little time examining workload

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