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instinct

Where Does Intuition Come From?

  It is amazing how many articles and videos I have watched lately in which they are talking about decision making based on “gut feel.” It is also disheartening how many first responders I have interviewed who have admitted to me that they have dismissed their gut feelings and proceeded to do things that resulted […]

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The Routine Call

During a recent situational awareness program a participant was discussing something that went wrong at a routine call. As the story went, the crew had been to this address numerous times for the same (or similar) problem. Each time, the issue was resolved quickly and without incident. The call was, by his words, routine.  So,

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