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high reliability organizations

Using the Simulation Environment to Improve Situational Awareness

Many first responder training programs use simulation in the development of decision-making competencies. Simulation exercises help develop skills in setting strategy and tactics, in applying policies and procedures and in developing critical thinking skills. How can simulations be used in the development of situational awareness skills? The answer lies, in part, in understanding what situational […]

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Situational Awareness Matters

The Perfect Storm

In one of my recent Mental Management of Emergencies classes a participant was describing an incident that resulted in several first responder casualties. As he shared the details, he described the unfolding of events as “The Perfect Storm.” This article will discuss the origins of that phrase and share why we should consider changing our

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Situational Awareness Matters!

Resilient Problem Solvers

Perhaps you’re going to think I’ve been out in the sun too long when you read this proclamation: I want you to make more mistakes! What? It’s true, I do. But before you stop reading this article out of distain for such an absurd statement, please gift me just five minutes of your time to

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Firefighting: It’s a whole new ballgame

There is little doubt the economic recession of 2008-2009 had a significant impact on the nation’s fire service. Hardly a day went by where there wasn’t some news about an organization that downsized, rightsized or capsized. There are all kinds of explanations and terms being attached to what happened. One I heard at the time

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Episode 86 | High reliability organizations

  In this episode we discuss what high reliability organizations are and look at their traits and the processes they use in their efforts to produce effective and predictable results. Length: 29 minutes click the YouTube icon to listen     _____________________________________________________ If you are interested in taking your understanding of situational awareness and high-risk decision making to

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High Reliability Organizations – Processes

Last month I wrote a piece on the traits of high reliability organizations (HROs) and received a lot of very positive feedback. Thank you! This article will focus on the processes used by HROs. These processes definitely provide some valuable lessons for public safety agencies. Compare your organization and see if you may find some

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High Reliability Organizations – Traits

There’s a lot being talked about these days about the concept of high reliability organizations. The concept is being embraced by many hospitals throughout the United States and, arguably, for good reason. The principles of highly reliable organizations have direct application to first responders. This contribution focuses on helping you understand the overarching concept of

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