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Episode 86 | High reliability organizations

  HROIn this episode we discuss what high reliability organizations are and look at their traits and the processes they use in their efforts to produce effective and predictable results.

Length: 29 minutes
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This episode defines high reliability organizations and looks at the common threads that have emerged in organizations that embrace HRO philosophies. We will look at:

• Organizational complexity
• Teamwork
• How knowledge supersedes rank
• Communications
• Accountability
• Feedback
• Compressed time constraints
• Sensitivity to operations
• Reluctance to simplify
• Preoccupation with failure
• Deference to expertise
• Resilience

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References for this episode

  • Baker, D.P., Day, R., & Salas, E. (2006). Teamwork as an essential component of high-reliability organizations. Health Serv Res. Aug;41(4 Pt 2):1576-98.
  • McKeon, L.M., Oswaks, J.D., & Cunningham P.D. (2006). Safeguarding patients: complexity science, high reliability organizations, and implications for team training in healthcare. Clin Nurse Spec. Nov-Dec;20(6):298-304; quiz 305-6.
  • Roberts, K.H. & Rousseau, D,M. (1989). Research in nearly failure-free, high-reliability organizations: having the bubble. IEEE Trans Engin Manage. May 36(2):132-9.
  • Weick, K.E., & Sutcliffe, K.M.(2001). Managing the unexpected: assuring high performance in an age of complexity. San Francisco: Jossey-Bass.

Intro music
Safety Dance (1982)
Men Without Hats
GMC – Virgin Records

Firefighter Near Miss Reporting System


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