Recently I had a video clip shared with me of a residential dwelling fire. The video captures a flashover event. It was reported to me that firefighters were operating inside the structure when it occurred.
As I watched the video progress, it was apparent interior conditions were getting worse, the color of the smoke was becoming blacker, the volume of the smoke was becoming greater, the velocity of the smoke was becoming faster and the density of the smoke was becoming thicker.
Bad things were coming and it did not appear as though the crews operating on the scene could see it. Let’s explore some of the situational awareness lessons of this incident and discuss seven ways situational awareness can be stolen away.
Forming Situational Awareness
You form your situational awareness by gathering information. You use your senses (sight, hearing, feel, taste and smell) to gather the information. These “inputs” are then sent into the brain via electrical impulses. The electrical signals are interpreted by the brain and the result is you have perception of your environment.
Then your brain takes the inputs from the various senses, consolidates the messages, and attempts to form one coherent understanding of what is going on. When this happens, it is said you comprehend your environment.
Finally, your brain takes what you understand is happening and makes predictions about future events – those events that have not yet occurred – and you are said to be able to project future events.
It seems obvious but still needs to be stated. In order to have situational awareness, one needs to be paying attention to what is happening in the environment. Vigilance is the term I use often to describe the heightened state of alertness necessary to gather the information that forms the foundation of situational awareness. But paying attention in a stimuli-rich environment, under stress, can be very difficult. This is a point I stress extensively in my Mental Management of Emergencies classes where multiple exercises are used to demonstrate the vulnerability of situational awareness.
Situational Awareness Thieves
As you spend time evaluating firefighter line-of-duty death reports and near-miss reports you may notice how often flawed situational awareness is implicated as a contributing factor to the casualty. If you have not read many of the reports, I will simply say flawed situational awareness is cited in many, many of the reports. Also, there are many cited case studies, near-miss reports and LODDs resulting from flashovers. Let’s examine some ways situational awareness can be impacted and, thus, anyone involved in an emergency situation may not see the bad things coming in time to change the outcome.
2. Task Fixation: Narrowing attention to one task being performed at an incident scene.
3. Command Location: The person in-charge being hands-on or physically too close to the action to see the big picture.
4. Inexperience: Personnel lacking training and/or experience to understand the meaning of the clues indicating an impending flashover or unforeseen change in the situation.
5. Complacency: Lowering of vigilance on the assumption the situation is routine and predictable.
6. Bravado: Blatantly ignoring the signs of danger and commencing with high-risk activities in spite of the presence of information indicating that all personnel should stay out of the situation as it has escalated beyond control.
7. Unrealistic Expectations: Believing personnel are able to accomplish tasks faster and more efficiently than is realistic – failing to give consideration to quantity and quality of the crews involved in the emergency. Not all crews are created equal!
Dr. Gasaway’s Advice
Stop judging and start learning: The one thing that upsets me the most when I see a video posted on the Internet where something has gone bad is not the actual event as much as the Monday morning quarterbacking that goes on by those who were not there and were not dealing with the situation at the moment things went bad. When the brain is so busy judging the performance of others, the lessons are so easy to overlook.
Ask hard questions: Most emergency scenes, of any nature, are vulnerable to having things go bad at an incident scene. A video that captures the events as they unfold creates an opportunity for members to ask each other hard questions about how the event degraded and how situational awareness was impacted.
Share experiences: Truth be told, many experienced first responders, managers and supervisors, have been on scenes where it has been challenging to maintain strong (accurate) situational awareness and an event deteriorated into a near-miss or a casualty event. Share the lessons of what happened.
Fix problems, not blame: It’s easy to blame others when things go wrong but it solves nothing. It is not likely that the person you are blaming did anything wrong ON PURPOSE. So, instead, ask how the problems can be fixed and create a plan to become a better organization.
1. Watch a video where an event degrades. Stop the video periodically and have discussions about what is happening. If the situational awareness has been impacted, ask why and offer ideas for how to prevent it.
2. Discuss an incident you responded to where things deteriorated. How quickly did it happen? Where there clues and cues things were going bad? Did the people involved see the clues and cues? Did they understand what they were seeing?
3. Discuss the seven thieves of situational awareness contained in this article and share examples of how this could happen at one of your emergency scenes. Share ideas for how to prevent the erosion of situational awareness.
If you are interested in taking your understanding of situational awareness and high-risk decision making to a higher level, check out the Situational Awareness Matters Online Academy.
CLICK HERE for details, enrollment options and pricing.
Share your comments on this article in the “Leave a Reply” box below. If you want to send me incident pictures, videos or have an idea you’d like me to research and write about, contact me. I really enjoy getting feedback and supportive messages from fellow first responders. It gives me the energy to work harder for you.
Facebook Fan Page: www.facebook.com/SAMatters
LinkedIn: Rich Gasaway
iTunes: SAMatters Radio
iHeart Radio: SAMatters Radio