Complacency – a barrier to situational awareness

Situational Awareness Matters!We develop and maintain situational awareness by being perceptive about what is happening around us. To be perceptive, we must pay attention to what is going on in our environment. We can employ all of our senses to help us pay attention – seeing, hearing, feeling, tasting and smelling. However, if we let your guard down, our awareness of things can slip by… REALLY big things. One way of letting our guard down is complacency.

Complacency

Situational Awareness Matters!Webster’s defines complacency as: A feeling of self satisfaction when accompanied by an unawareness of actual dangers or deficiencies; an instance of unawareness or uninformed self satisfaction.

On Guard!

The “guard” you should be “on” is another way of describing your level of alertness. So long as you are awake your senses are paying some level of attention to what is happening around you.  However, specific and purposeful attention requires effort… and focus.

For example, when you are in an unfamiliar environment such as the downtown of a Situational Awareness Matters!major city it is wise be on guard – alert – for dangers that are around you. Large crowds and heavy traffic may be unfamiliar to you. The air may be filled with many sounds – noises – you are not used to hearing. There may be also be many smells for your nose to process and comprehend. If your guard is up, your brain will be a busy place – trying to make sense of it all.

Orienting

As you engage in different activities, what you pay attention to varies. When driving your car you pay attention to the roadway, obstacles and other drivers. When playing sports you pay attention to your equipment, your field of play and the opponent. When at an amusement park you pay attention to the rides, the lines, and the funnel cake vendors. You instinctively – intuitively – know what to pay attention to. However, you can be fooled.Situational Awareness Matters!

When walking in the crowded downtown of an unfamiliar city you may be highly on guard for pickpockets, assuming they lay in wait to lift the valuables from unsuspecting tourists like yourself. This hyper-alert level may be taxing and stressful. But what about while enjoying an amusement park? Most of us would admit we are not as on guard for pickpockets while walking through an amusement park because the environment makes us comfortable, relaxed… and complacent.

Comfort Breeds Complacency

The more time you spend in a comfortable environment without experiencing uncomfortable outcomes the more relaxed you can become in that environment and this is when you can let your guard down. This can be especially detrimental when the successful past outcomes you have experienced were a result of luck, not skill. And it can be even more detrimental when the complacent individual is lulled into thinking the past successes were a result of superior knowledge, skills, abilities and strong situational awareness – not luck.Situational Awareness Matters!

Complacent individuals often suffer from flawed situational awareness because letting the guard down erodes the first level of their situational awareness development – perception. It is perception that allows you to become aware of what is happening around you. It is the foundation of your situational awareness – capturing the clues and cues that form understanding. Understanding – or comprehension – is the second level of situational awareness. This becomes the foundation for the highest level – projection – predicting future outcomes. It all hinges on being alert – being on guard – always training and always on guard for the things that can kill you.

Chief Gasaway’s Advice

Situational Awareness Matters!In general, the more experience you get the better you become at your work. Your knowledge increases, your skills improve and your abilities become advanced. When you are on guard, your situational awareness also improves because experience helps you know what clues and cues are important. Experience helps you efficiently sort through volumes of information and identify the most important things you need to know for good decision making.

However, sometimes experience also leads to complacency. Be on guard. Always on guard. Treat every hazardous work environment as if it is new to you, even if you have worked in this environment for years. Be alert, be open minded and be vigilant to what is happening, what it means, and how the conditions might change suddenly to your detriment.

Over train! If you work in an environment that can kill you, you simply cannot train enough. Make training scenarios as realistic as safety will allow. Think through and discuss the components of your training that cannot be recreated due to safety issues. This helps improve awareness of harmful conditions that can sneak up on you.

Action Items

Situational Awareness Matters!1. Discuss a time when you were complacent and, as a result, let your guard down. What were the consequences? Did it result in an injury or were you lucky? Discuss what you learned from the experience.

2. Discuss a time when your situational awareness eroded as a result of being complacent. What clues and cues did you miss? How did that impact your decision making? What were the consequences from your flawed situational awareness?

3. Discuss three ways you can reduce complacency in your workplace. What can be done to help co-workers reduce complacency? What can others do to help you reduce your complacency?

Share your thoughts and ideas in the “Leave a Reply” box below.

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The mission of Situational Awareness Matters is simple: Help first responders see the bad things coming… in time to change the outcome.

Safety begins with SA!

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If you want to send me incident pictures, videos or have an idea you’d like me to research and write about, contact me. I really enjoy getting feedback and supportive messages from fellow first responders. It gives me the energy to work harder for you.

Thanks,

Email: Rich@SAMatters.com
Phone: 612-548-4424
www.RichGasaway.com (personal website)
Facebook Fan Page: www.facebook.com/SAMatters
LinkedIn: Rich Gasaway
Twitter: @RichGasaway
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About Rich Gasaway

Richard B. Gasaway served 33 years on the front lines as a firefighter, EMT-Paramedic and fire chief. He earned his Doctor of Philosophy degree while studying how individuals, teams and organizations develop and maintain situational awareness and make decisions in high stress, high consequence, time compressed environments. Dr. Gasaway is widely considered to be one of the nation's leading authorities on first responder situational awareness and decision making. His material has been featured and referenced in more than 400 book chapters, research projects, journal articles, podcasts, webinars and videos. His research and passion to improve workplace safety through improved situational awareness is unrivaled. Dr. Gasaway's leadership and safety programs have been presented to more than 42,000 first responders, emergency managers, medical providers, military personnel, aviation employees, industrial workers and business leaders throughout North America, Europe, Asia and Australia.
This entry was posted in Attention Management, Complacency, Decision Making, firefighter situational awareness, human factors, Incompetence, Leadership, Safety, Situational awareness, Situational Readiness, Tacit knowledge, Training and tagged , , , , , , , , , . Bookmark the permalink.

2 Responses to Complacency – a barrier to situational awareness

  1. Verschueren Frank says:

    Hey Rich,

    I would like to post this on my Discussion group : “Systematic and systemic Risk Management”

    Is it OK ?

    Kind regards , Frank
    (Linkedin – connection, see my profile)

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