This episode discusses how training employees to written standards may actually harm decision making.
Length: 27 minutes
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Oftentimes employee training involves scenarios where workers learn how to perform to the scripted standards. On the surface, there’s nothing wrong with that.
However, the employee training scenarios are often developed to ensure the outcome of the training will be success. And, as many workers know, the complexity of many work issues can often require actions that are not consistent with the Standards. In other words, workers must veer from the written standard and be resilient problem solvers.
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