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Complacency: A Lesson Worth Sharing – The Eric Wappel Story – 390

    Captain Eric Wappel shares a tale of complacency and how he faced it head-on with his department. On January 3, 2022, the North Judson – Wayne Township Fire Department was dispatched for the second time to the same residence for a “furnace smoking.” Captain Eric Wappel wasn’t available for the first response, but […]

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Unexpected Information Can Be a Barrier to Situational Awareness

One of the foundations of situational awareness development is being able to make accurate predictions of future events. Making (accurate) predictions is a fairly complex neurological process that relies heavily on gathering information, comprehending the meaning of the information, tapping into your stored knowledge of past experiences, trusting your intuition and using your imagination to

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The Communications Specialist Role in Forming Situational Awareness

Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was “dispatcher”) early in my career and I was routinely subjected to criticism and ridicule from responders because the information

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Using the Simulation Environment to Improve Situational Awareness

Many first responder training programs use simulation in the development of decision-making competencies. Simulation exercises help develop skills in setting strategy and tactics, in applying policies and procedures and in developing critical thinking skills. How can simulations be used in the development of situational awareness skills? The answer lies, in part, in understanding what situational

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Situational Awareness is a Complex Topic

The topic of situational awareness is growing in popularity in the fire service and this is a good thing. For decades the casualty reports have revealed that flawed situational awareness leads to poor decision making and has contributed to tragic fireground outcomes. I am honored to see many of the teachings being shared here on

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Relationship Bias – A Barrier to Situational Awareness

During a recent Flawed Situational Awareness program I conducted an exercise to show just how stubborn our brains can be. Without going into too much detail here, the exercise is designed to demonstrate the consequences of relationship biases. The results of the exercise are quite predictable and consistent. Whether we like it or not, our

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Nine considerations when evaluating incident command software

As you attend conferences that have vendor display areas, pay attention to how many incident management software vendors claim to have programs that can “develop situational awareness” in first responders. This claim is often founded on the belief that as the software is able to capture, assemble and display layers and layers of data that,

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Situational Awareness Matters!

Resilient Problem Solvers

Perhaps you’re going to think I’ve been out in the sun too long when you read this proclamation: I want you to make more mistakes! What? It’s true, I do. But before you stop reading this article out of distain for such an absurd statement, please gift me just five minutes of your time to

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