Have you ever been around someone who takes twenty minutes to tell a five-minute story? What does that do to you? I know what it does to me. It lowers my vigilance (i.e., the amount of attention I am channeling to them), it can cause me to become frustrated, bored, tune them out and find […]
The Impact of Oversharing on Situational Awareness Read More »
Some of the least appreciated members of the emergency response team are the communications specialists (in some venues, termed dispatchers). How do I know this? First, I served as a communications specialist (my job title was “dispatcher”) early in my career and I was routinely subjected to criticism and ridicule from responders because the information
The Communications Specialist Role in Forming Situational Awareness Read More »
There is a lot being written these days about how “big data” can help emergency scene commanders improve situational awareness and, subsequently, make better decisions. While information (data) is critical to the formation of situational awareness, it is very easy for a commander to become overwhelmed with data. I say this often during my Mental
Big Data Could Spell Big Trouble Read More »
It is amazing how many articles and videos I have watched lately in which they are talking about decision making based on “gut feel.” It is also disheartening how many first responders I have interviewed who have admitted to me that they have dismissed their gut feelings and proceeded to do things that resulted
Where Does Intuition Come From? Read More »
I dedicate a lot of time during my situational awareness programs ensuring that first responders understand how clues and cues serve as the foundation for developing and maintaining good situational awareness. We also spend considerable time making the connection of how strong situational awareness becomes the foundation for good decision making. For the most part,
What You Don’t See Can Save You Read More »
It’s an odd term – normalization of deviance. But the term and the premise behind the term provides a valuable explanation as to some of the behaviors we observe in the first responder world. Defining the term Normalization: To make normal; to make an established standard. Deviance: Departing from the norm; performing
The Normalization of Deviance Read More »
The foundation for developing situational awareness is perception – using your senses to gather information about what is happening around you. In lay terms, we call it paying attention. It would be difficult, if not impossible, to develop strong situational awareness if you are not paying attention to what is happening around you. For better
Weapons of Mass Distraction Read More »
I get asked often about the role of fatigue in situational awareness. Sometimes the question is based on general curiosity. Sometimes the inquiry is a result of someone seeking support for (or against) an extended work schedule. I sure don’t want to get caught in the middle of that debate but the question is a
Tired Brains (fatigue) and Situational Awareness Read More »
Why is it so hard to let go of a decision or an action once we have committed ourselves to it? As I think back on my life, it is easy for me to identify a number of times where my situational awareness eroded and it led to bad decisions. I can attribute a number
The Challenge of Disengagement Read More »
Because first responders frequently operate in environments where there are multiple auditory inputs (e.g., radio traffic, face-to-face communications, ambient sounds, etc.) they are often forced to prioritize what they listen to (or don’t listen to). This can cause issues with situational awareness.
Selective Listening Can Be A Barrier To Situational Awareness Read More »
