Perhaps you’re going to think I’ve been out in the South Carolina sun too long when you read this proclamation: I want you to make more mistakes! What? It’s true, I do. But before you stop reading this article out of distain for such an absurd statement, please gift me just five minutes of your time to understand, from the perspective of neuroscience, why I want you to fail more.
You’ve heard it. Maybe you’ve even said it: “I’ve learned more from the mistakes I’ve made in life than the things I’ve done right.” Is that coincidence? Or can it be validated with science? The answer is: It can be validated with science. To understand how this happens, let’s dive into the learning brain.
The learning brain
You have many kinds of memory and you learn things in many ways. The process of learning is, in fact, so complex, that I don’t want to take it on in this article. Stated simply, when you learn your brain makes connections between nerves – pathways from one piece of information to another. Think of it as driving your car to the grocery store. The pathway to the store is memorized in the brain so you can get there, almost automatically because you have traveled the pathway so frequently.
But what happens when the road you aways travel on the way to the store is closed. If you have traveled alternate routes before, you know ways to get around the closure and you will likely be able to quickly and flawlessly navigate a new route. But what if you were in a strange town and you had to find your way around streets you never traveled before. It would take you a lot longer and you may end up getting lost. In fact, you might actually never make it to your destination before the store closes.
Finding new routes
When your normal road of travel is closed, you wonder around until you find a new road. Now, for all future trips to the store you have two, maybe even three ways to get there. If the first road is closed, or even congested, you can quickly and flawlessly take an alternate route.
Roadways in the brain
Think of practicing some skills over and over again as the equivalent of traveling the same road over and over again to the grocery store. So long as the road is open and passable, no worries. So long as the cognitive or muscle memory skill you are performing works, no worries. But what about when it doesn’t work. What are you to do then? Wonder aimlessly, trying new ways to doing your task on the fly? The better solution might be to have alternate ways to accomplishing the task (i.e., alternate roadways) already memorized. Just in case.
Building the roads
The alternate roadways in the brain provide you with solutions to problems when the regular solution doesn’t work. When you have alternates, you can become a resilient problem solver and find quick solutions to novel problems. The brain actually rewires itself (i.e., builds new roadways) as it learns from mistakes.
Building failure into training
You can help members become resilient problem solvers by building failure into training. However, I want to issue you a big fat warning. Building failure into training should only occur after the students have learned, practiced, memorized and perfected the RIGHT way to do things. Building their skills and confidence is very important.
Once they get good at the skills, then it’s time to build failure in. But don’t do it with malice. The road department always posts a sign to tell you the road is going to be closed. There’s a warning. Warn your responders the same way. Tell them, in advance, that the evolution is going to fail and you want them to think of and implement novel solutions to the problem. Some novel solutions may work. Some may not. Out of failure the brain rewires and builds new roadways and your responders become resilient problems solvers – quickly able to detour around roadblocks that arise at emergency scenes.
The alternative is to drive the car through the barricades and into the ditch that’s been dug across the road. This is the equivalent of following SOPs or SOGs or scripted, rehearsed training all the way to failure at emergency scenes. It happens because responders don’t know any better. They’re performing exactly to the script in a situation that is novel.
Chief Gasaway’s Advice
Train responders for success based on best practices. Once they get really good at what they do and their confidence is high, tell them they need to learn novel solutions to unexpected situations and change the scenarios so that what they do will not work. Debrief the failures and discuss what worked and what did not and why. Challenge with questions like: What worked well? What didn’t work well? Why did things not work as you thought? What did you learn from this?
This purpose of scripted failures is not to embarrass. It’s to build alternate solutions into the collection of mental options. Make sure everyone knows this up front. Enthusiastic students will then welcome the opportunity to fail for the sake of learning and will not resent the instructor who seems to be taking joy in the sadistic act of creating failure among students.
NOTE: Always ensure safety best practices when building failure into evolutions. It is never the goal to teach someone a lesson by allowing them to get hurt or be put into harm’s way unnecessarily. That is negligent behavior on behalf of the instructor or supervisor.
1. Discuss some examples where you’ve learned from a mistake. What went wrong? What did you learn from it? Why was the lesson so powerful for you?
2. Discuss how you build failure into training evolutions by introducing unexpected events or undesired outcomes.
3. Discuss an emergency incident where something did not go as planned and valuable lessons resulted from the experience.
The mission of Situational Awareness Matters is simple: Help first responders see the bad things coming… in time to change the outcome.
Safety begins with SA!
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